SM HOUSE TRADING LTD. (16502921)
Trading as SM Property Group
(“we”, “our”, or “the Company”)

1.Interpretation & General

1.1 Definitions and Applicability

“Company”, “we”, “our”, “us” refers to SM HOUSE TRADING LTD. (16502921), trading as Sam Buys Properties, its directors, employees, and authorised representatives.

“Client”, “you” means any individual, company, or entity that engages or contracts with the Company for property sourcing, deal packaging, consultancy, investment facilitation, or related services.

“Services” means the activities undertaken by the Company, including but not limited to: property sourcing, deal packaging, introductions to third parties, refurbishment coordination, investment facilitation, and related consultancy or support.

“AML” (Anti-Money Laundering) refers to the UK Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, and all related laws, regulations, and guidance under which the Company must verify Client identity, funds, and source of wealth.

“Third Party” means any solicitor, broker, surveyor, contractor, lender, housing provider, or other professional introduced or recommended by the Company.

“Force Majeure Event” means an event beyond the Company’s reasonable control, including (but not limited to): natural disasters, strikes, pandemics, terrorism, war, regulatory changes, or vendor withdrawal.

These Terms and Conditions apply to all clients (“you” or “the Client”) engaging with SM HOUSE TRADING LTD. (16502921), whether for property sourcing, deal packaging, consultancy, investment facilitation, or related services.

1.2 Client Obligations
Clients agree to:

Provide full, accurate and up-to-date information necessary for compliance and service delivery.

Cooperate with all reasonable requests, including the provision of identity documents, proof of funds, and proof of source of funds in accordance with Anti-Money Laundering (AML) obligations.

Not attempt to bypass SM HOUSE TRADING LTD. in dealings with vendors, investors, or other parties introduced by us.

Comply with all terms and conditions specified in contractual agreements provided by SM HOUSE TRADING LTD. In addition to these general terms and conditions.

1.3 Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute shall fall under the exclusive jurisdiction of the courts of England and Wales.

1.4 Non-Exhaustiveness
These Terms are intended to be comprehensive but not exhaustive. Any matters not specifically addressed will be governed by applicable law, industry best practice, and SM HOUSE TRADING LTD.’s discretion.

2. Scope of Services

2.1 Overview
SM HOUSE TRADING LTD. provides services including but not limited to:

Property sourcing and deal packaging.

Coordination of property refurbishments and introductions to contractors.

Assistance with handovers to letting agents, housing associations, or property management companies.

Investor consultancy, case management, and introductions to solicitors, mortgage brokers, surveyors, and financial advisors.

·       Ongoing Support: Providing ongoing support, including property maintenance and monitoring, as specified in individual agreements.

-------Client Responsibilities

While SM House Trading provides industry insights and support, clients are encouraged to:

·       Conduct their own research and due diligence for informed decision-making.

·       Seek independent advice where necessary.

2.2 Exclusions
We are not authorised by the Financial Conduct Authority (FCA). We do not provide:

Regulated investment advice.

Financial advice

Mortgage advice.

Tax advice.

Clients must seek independent advice before making investment or financial decisions.

2.3 Service Terms & Timelines

The specific terms, fees, and timelines for services will be detailed in individual service agreements.

We endeavour to work to agreed timelines. However, delays may occur due to third parties (solicitors, lenders, agents). We cannot be held liable for such delays.

3. Acting as Agent & Disclaimer

3.1 Agency Role
We act as an introducer/agent. Our role is limited to introducing clients to opportunities, third-party professionals, and facilitating transactions.

3.2 Impartiality & Conflicts of Interest
Where we act for multiple parties in the same transaction, we will act impartially and disclose any potential conflicts of interest.

3.3 Limitations and FCA Disclaimer
SM HOUSE TRADING LTD. is not authorised or regulated by the Financial Conduct Authority (FCA) to provide investment or financial advice.
No communication from SM HOUSE TRADING LTD. should be construed as an invitation or inducement to engage in investment activities, a financial promotion, a guarantee of investment returns or personalised financial advice.

3.4 Independent Advice
Clients are strongly encouraged to seek legal, financial, and tax advice before proceeding with any opportunity.

4. Service Agreements & Contracts

4.1 Reservation Agreements
All services provided by SM HOUSE TRADING LTD. are governed by individual service agreements or contracts. These documents establish the terms, scope, fees, duration, and conditions of service provision.

4.2 Legally Binding Communications
Pre-Commencement Agreements:

·      Clients will receive a formal agreement outlining the scope, fees, and duration of the services before work begins.

·      By signing the agreement, clients confirm their acceptance of these terms and conditions

In addition to signed documents, written communications (e.g., email or WhatsApp) may form binding contracts if they include:

·      Offer and acceptance.

·      Consideration (fees).

·      Intention to create legal relations.

·      Capacity of parties.

4.3 Payment Obligations

·      Payments must be made in accordance with the terms specified in the service agreement or other legally binding communications.

·      Failure to meet payment deadlines may result in delays or suspension of services until full payment is received

4.4 Modifications to Scope
Changes to services or fees must be agreed in writing and signed by both parties.

4.5 Client Responsibilities
The Client must:

·       Providing Accurate Information: Ensuring all details shared with SM HOUSE TRADING LTD., such as contact information and financial circumstances, are complete and up to date.

·       Adhering to Payment Schedules: Paying fees as agreed to avoid disruption of services.

·       Reviewing and Understanding Agreements: Taking the time to review all agreements and seeking clarification on any unclear terms before signing.

4.6 Case-by-case considerations

 SM HOUSE TRADING LTD. may, at its sole discretion, consider adjustments or exceptions to the terms of service in response to unforeseen circumstances or client requests. However, such considerations are:

·       Non-Precedential: They do not establish a precedent for future agreements.

·       Subject to Documentation: Any agreed adjustments will be documented in writing.

5. Cancellations, Refunds & Termination

5.1 Cancellation by Client
Clients wishing to cancel services must provide written notice within the timeframe specified in their service agreement.

·       Cancellation policies, including applicable fees, vary depending on the type of service provided.

·       Written cancellation notices can be submitted via Email.

5.2 Non-Refundable Fees
Reservation/sourcing fees are non-refundable once administrative or advisory work has commenced. These fees cover initial work carried out on behalf of the client including but not limited to, Planning, documentation and consultations.

5.3  Refunds

·       Refund eligibility is determined by the terms of the specific service agreement.

·       Any expenses incurred on behalf of the client before cancellation, such as third-party fees, are non-refundable.

·       Clients should review their service agreement for detailed refund terms and conditions.

5.4 Termination by Us
We reserve the right to terminate services if:

Clients fail to provide AML documentation.

Client fails to make timely payments

Clients attempt to circumvent us.

Clients breach these Terms or any Terms detailed in specific reservation documents or contracts.

In the event of a termination by us, any payments made to date may not be refunded and the client may be liable for any additional costs incurred by SM HOUSE TRADING LTD.

5.5 Force Majeure
Events outside our control (e.g. regulatory changes, pandemics, natural disasters) may result in delays or termination. SM House Trading will not be liable for delays or terminations cause by force majeure.

6. Information Accuracy & Client Responsibility

6.1 Accuracy of Information Provided by Us
- We strive to provide accurate property details. However, details may be based on third-party data which can contain errors, omissions or charges beyond our control.

o   - Property details, financial estimates, or market insights are provided for guidance only and should not be solely relied upon without independent verification.

6.2 Client Verification
Clients are strongly recommended to independently verify:

Property details.

Financial projections.

Legal/title issues.

Physical condition of property

Property market conditions

We strongly advise clients to commission independent surveys (structural, valuation, condition).

6.3 Client responsibilities

Clients are responsible for providing accurate and up-to-date information necessary to facilitate service delivery, including:

·       Current contact details.

·       Financial circumstances relevant to the property sale or purchase process.

Delays or inaccuracies in client-provided information may result in:

·       Service delays.

·       Negative outcomes for which SM HOUSE TRADING LTD. is not liable.

6.4 Liability Limitation
We are not liable for:

Errors in third-party data.

Negative outcomes arising from reliance without verification.

7. Anti-Money Laundering (AML) Requirements

7.1 Compliance Framework
We are registered with HMRC for AML supervision and comply with:

Money Laundering Regulations 2017.

Proceeds of Crime Act 2002.

Terrorism Act 2000.

7.2 Client Obligations
Clients must provide:

Valid photo ID (passport/driving licence).

Proof of address (<3 months).

Proof of funds (bank statements, mortgage AIP, solicitor letters).

Proof of source of funds (salary slips, business accounts, inheritance documents, etc.).

·       We may use trusted third-party service providers to assist in identity verification and compliance checks. These third parties adhere to data protection and confidentiality requirements under the UK GDPR.

·       Additional documentation or information may be requested by our compliance team or third-party providers as needed.

·       Failure to provide requested documents promptly may result in:

·      Delays in service delivery.

·      Suspension or termination of services at SM HOUSE TRADING LTD. sole discretion

7.3 Enhanced Due Diligence (EDD)

SM HOUSE TRADING LTD. May be required to carry out Enhanced Due Diligence in certain scenarios.
EDD applies to:

Politically Exposed Persons (PEPs).

Overseas investors.

Complex corporate structures.

7.4 Suspicious Activity Reports
If suspicious activity is detected, we must file a SAR with the NCA. Clients will not be notified due to “tipping off” laws.

7.5 Retention of Records
Any records obtained in relations to AML are kept securely for 5 years after the date of the end of business relationship between SM HOUSE TRADING LTD. And the Client. After 5 years they will be deleted. Any records may be shared with regulators or authorities if required.

7.6 Right to Refuse
SM HOUSE TRADING LTD. reserves the right to decline any client or transaction that:

·       Fails to meet AML requirements, including incomplete documentation or red flags during due diligence checks.

·       Raises suspicion of money laundering, terrorist financing, or other financial crime.

In such cases, any services already rendered will be subject to the terms of the refund or non-refundable fee policy outlined in Section 5.

 8. Investor Declarations (FCA Exemptions)

8.1 Requirement for Exemptions
Fixed return or JV opportunities can only be presented to:

High Net Worth Individuals (HNWI).

Self-Certified Sophisticated Investors.

8.2 Client Declarations
Clients must sign a relevant declaration before viewing such opportunities.

8.3 Non-Exempt Investors
Clients who do not qualify will not be presented with opportunities requiring FCA exemption

9. Changes in Market Conditions

9.1 Market Uncertainty

SM HOUSE TRADING LTD. recognises that the property market is inherently dynamic and subject to external factors, including economic shifts, interest rate fluctuations, and regional developments. As such:

No Guarantees on Market Conditions: We cannot guarantee future market conditions, property values, or the availability of financing.

Investment Risks: Property investments may increase or decrease in value over time. Past performance is not a reliable indicator of future results.

9.2 Projections and Estimates

Any projections, forecasts, or market estimates provided by SM HOUSE TRADING LTD. are for informational purposes only and should not be relied upon as guarantees or assurances of future outcomes.

Clients are encouraged to review projections critically and incorporate independent research into their decision-making processes.

9.3 Financing Approvals

Financing approval remains subject to:

·       Individual eligibility criteria.

·       Lender-specific requirements.

·       Prevailing interest rates, which may vary over time.

·       Responsibility for Financing: SM HOUSE TRADING LTD. advises clients to evaluate these factors carefully and consult with independent financial advisors before making investment decisions.

9.4 Professional Advice

To mitigate risks, we strongly recommend:

Consulting independent financial advisors, particularly those authorised by the Financial Conduct Authority (FCA), to gain tailored advice based on individual financial circumstances.

Reviewing potential scenarios for market downturns or interest rate changes to understand their potential impact on property investments.

9.5 Client Responsibilities

Clients are responsible for assessing the risks associated with property investments and understanding how external market changes may affect their financial objectives. SM HOUSE TRADING LTD. does not accept liability for any losses incurred due to reliance on market projections or unforeseen economic shifts.

10. Property Details and Assumptions

10.1 Accuracy of Property Information

SM HOUSE TRADING LTD. makes every effort to provide accurate and informative property details, including:

Approximate sizes, distances, plans, and specifications.

Other relevant information regarding the condition or features of the property.

10.2 Potential Changes​

Clients should be aware that:

Property details are subject to change.

Final finishes, materials, or layouts may differ from initial plans due to construction adjustments or other unforeseen factors.

10.3 Independent Verification

To minimise risks, clients are strongly encouraged to:

Property Visits: While SM HOUSE TRADING LTD. conducts property visits, photos, and videos on behalf of clients to provide insights into the property’s condition, clients may also request additional information or arrange their own visits.

Inspections: Obtain necessary property inspections, such as structural surveys or condition reports, through independent professionals to confirm specifications and uncover potential issues.

10.4 Survey Reports

Property surveys, conducted by third-party surveyors, are a standard and essential part of the property transaction process.

Potential Findings: Survey reports may identify issues such as structural defects, dampness, or other conditions that could affect the project timeline or costs.

Responsibility for Reports: The cost of arranging survey reports, including follow-up inspections, is the client’s responsibility, even if the findings influence a decision not to proceed

Impact on Transactions: Survey findings may necessitate additional inspections, repairs, renegotiations with sellers, or adjustments to project plans.

10.5 Recommendations for First-Time Investors

First-time investors are advised to take additional care during the survey process. SM HOUSE TRADING LTD. recommends:

Reviewing survey findings with a solicitor or other professionals to assess potential risks and costs.

Budgeting for potential contingencies, such as unexpected repairs or delays resulting from survey findings.

10.6 Preliminary Guidance

All information provided by SM HOUSE TRADING LTD. should be treated as preliminary guidance. Clients are strongly encouraged to undertake their own due diligence and independent verification of all essential property details.

10.7 Limitations of Liability

SM HOUSE TRADING LTD. cannot be held liable for:

Differences between preliminary property information and the completed property.

Changes beyond our control, including adjustments made during construction or refurbishment.

Findings in survey reports conducted by third-party surveyors, including any impact on project timelines, repair costs, or decisions to proceed with the transaction.

11. Solicitor & Broker Selection

11.1 Recommended Providers
SM HOUSE TRADING LTD. works with a trusted panel of solicitors, mortgage brokers, and surveyors familiar with our processes. This helps reduce delays, ensures compliance with lender requirements, and provides efficient communication.

11.2 Requirement to Use Panel Providers
In certain transactions, we may require clients to use a panel solicitor or broker. This is particularly important for:

Time-sensitive transactions.

Complex cases requiring specialist knowledge.

Situations where lenders or housing associations insist on a panel professional.

11.3 Client-Selected Professionals
Clients may choose their own solicitor or broker. However:

We cannot accept liability for errors, delays, or additional costs caused by non-panel professionals.

Clients must ensure their chosen professionals are experienced in property investment transactions.

11.4 Collaboration

·       We will share documentation and updates promptly with client-appointed professionals.

·       SM House Trading is not liable for any delays caused by directly or indirectly, any professional appointed by the client. SM HOUSE TRADING LTD. is also not liable for any errors or omissions by the client appointed professional.

 12. Payment Terms & Third-Party Payments

12.1 Payment to Us

All fees to SM HOUSE TRADING LTD. must be made in GBP via bank transfer.

Payments in foreign currencies are accepted only if converted into GBP; exchange fees are borne by the Client.

Cash payments are not accepted.

12.2 Reservation & Sourcing Fees
Terms and conditions relating to fees for our services are detailed in the relevant documents and may differ depending on which service we are providing. On signing of any forms or documents relating to our services, you are agreeing to our terms of service and will be liable for any payments detailed in said contract. Delays in payment or failure to pay may result in delays or termination of the service.

12.3 Third-Party Payments

Clients are responsible for paying third parties (e.g., solicitors, brokers, contractors) directly.

We accept no liability for third-party service quality or missed deadlines caused by non-payment.

12.4 Shortfalls & Delays

Any shortfalls (e.g., due to FX conversion, insufficient funds) must be covered by the Client immediately.

Delays in payment may delay or jeopardise completion.

12.5 Certification and Compliance Tests

·       Clients should be aware that certification and compliance tests (e.g., safety inspections for features such as boilers) may not pass on the first attempt, especially in cases where older equipment or systems have not been replaced before purchase, requiring reinspection.

·       Reinspection Costs:

·      These costs are typically at the client’s expense.

·      Certification bodies generally do not offer refunds or complimentary retests.

·      Although such situations are not common, they remain a standard procedure in property transactions and should be considered as part of the client's planning and due diligence.

12.6 Client Responsibilities

·       Clients must ensure payments are made accurately and in accordance with agreed timelines to avoid disruptions in services.

·       For third-party payments, clients are encouraged to review the terms and conditions of the providers involved to mitigate delays or unexpected costs.

 13. Mortgage Valuation Authorisation

13.1 Authorisation
By engaging our services, Clients authorise us to obtain or be copied into the mortgage valuation report solely for the purpose of:

Monitoring transaction progress.

Ensuring timely communication between lender, broker, and solicitor.

13.2 Purpose of Access

Accessing the mortgage valuation allows us to:

·       Ensure transactions stay on schedule by identifying and resolving any potential issues promptly.

·       Support effective communication with solicitors, brokers, and other relevant parties involved in the process.

13.3 Confidentiality
Mortgage valuation details are treated as confidential. We will not disclose information to third parties except where necessary for the progression of the transaction.

13.4 Revocation of Consent
Clients may revoke this consent at any by writing to us at [email protected]. However, this may cause delays in transaction monitoring.

14. Limitation of Liability

14.1 Scope of Liability

SM HOUSE TRADING LTD. is not liable for any losses, damages, or expenses arising directly or indirectly from services provided, except:

Where liability is explicitly covered by our insurance policy.

As required by law.

All services are subject to the terms, limitations, and exclusions outlined in our insurance policy, including specific exclusions for:

Third-party claims.

Property damage.

Work-related outcomes not covered by the policy.

14.2 Excluded Damages​

SM HOUSE TRADING LTD. is not responsible for:

Indirect, incidental, or consequential damages, including loss of profits, investments, or reputational damage.

Professional services, advice, or consultancy outcomes unless explicitly covered under our public liability policy or other applicable insurance.

14.3 Maximum Liability
Our liability to any Client shall not exceed

The total amount of fees paid by the Client to us for the relevant service; or

The limit of our professional indemnity/public liability insurance of £1,000,000, whichever is lower.

14.4 Third-Party Responsibility
Third-party providers (solicitors, brokers, contractors) are responsible for their own services under their own terms and conditions SM HOUSE TRADING LTD. Does not accept responsibility for any issues arising from failure or third-party services or processes.
Claims arising from such interactions are only covered within the scope of the privacy policy.

15. Events Beyond Our Control (Force Majeure)

15.1 Definition
Events beyond our reasonable control include (but are not limited to):

Natural disasters.

Pandemics or public health crises.

Terrorism, war, or civil unrest.

Labour disputes or strikes.

Changes in law or regulation.

Vendor or third-party withdrawal for personal or commercial reasons.

15.2 Remedies
In such cases, we will make reasonable efforts to:

Reschedule or adjust services.

Inform clients of potential delays.

15.3 Liability
We cannot be held liable for delays or non-performance caused by force majeure events.

15.4 Third-Party Fees

·       Fees paid to third-party providers, including non-refundable fees, remain subject to the terms and conditions of those providers.

·       Refunds or adjustments for such fees will be at the discretion of the third-party provider and are not the responsibility of SM HOUSE TRADING LTD.

15.5 Additional Considerations for First-Time Investors
·       Survey Reports: Clients, particularly first-time investors, should be aware that survey reports are an essential part of the property transaction process and are paid for by the client.

·      These reports may uncover issues such as structural damage, damp, or other defects not disclosed by the seller.

·      Any findings in the survey report may impact the transaction, including renegotiation of the purchase price, additional repair costs, or even withdrawal from the transaction.

·       Responsibility for Costs: Clients are responsible for covering the cost of survey reports, and these costs are non-refundable, even if the transaction does not proceed.

·       Independent Assessments: SM HOUSE TRADING LTD. encourages all clients to engage qualified surveyors to conduct a thorough property inspection before contract exchange.

·       Informed Decision-Making: It is essential for first-time investors to factor in the possibility of unexpected findings and associated costs when budgeting for property investments.

16. Code of Conduct & Prohibited Conduct

16.1 Professional Standards
SM HOUSE TRADING LTD. maintains a professional environment for staff, clients, contractors, and stakeholders.

16.2 Prohibited Conduct​

SM HOUSE TRADING LTD. reserves the right to refuse service, suspend activities, or terminate agreements with clients who engage in the following prohibited behaviours:

·       Discriminatory or Abusive Behaviour: Engaging in discriminatory, abusive, threatening, or otherwise harmful behaviour toward our staff, contractors, or any third parties involved in service delivery.

·       Misrepresentation: Providing false, incomplete, or misleading information regarding property needs, financial status, or other relevant details that impact the services provided by SM HOUSE TRADING LTD.

·       Non-Compliance with Agreements: Failing to adhere to these Terms and Conditions, any signed agreements, or any legal obligations that affect the service process.

·       Obstruction of Service Delivery: Deliberately hindering or obstructing the progress of services, including repeated unavailability for communication or failure to provide necessary documentation.

·       Confidentiality Breaches: Disclosing confidential information obtained through engagement with SM HOUSE TRADING LTD. without prior written consent.

·       Illegal Activities: Involvement in activities that violate the law or regulations related to property transactions, such as money laundering or fraudulent practices.

16.3 Enforcement Measure

In cases of prohibited conduct, SM HOUSE TRADING LTD. reserves the right to:

·       Issue written warnings to clients regarding their behaviour.

·       Suspend or terminate services without further notice if the prohibited conduct persists.

·       Seek legal remedies, including compensation for damages or losses resulting from the client’s conduct.

·       There will be no refunds for any money paid if a service is terminated due to a breach of these terms.

16.4 Commitment to a Safe Environment

SM HOUSE TRADING LTD. is dedicated to creating a safe, inclusive, and supportive environment for all parties involved in our services. To this end, we:

·       Encourage open communication and mutual respect between clients, staff, and stakeholders.

·       Provide training and guidelines for staff to handle challenging situations professionally.

·       Offer avenues for clients to raise concerns or disputes in a constructive manner.

17. Confidentiality & Intellectual Property

17.1 Confidential Information

SM HOUSE TRADING LTD. is committed to maintaining the confidentiality of all client information and documentation shared with us during service provision.

This information will only be used for purposes directly related to the agreed-upon services.

Confidential information will not be disclosed to third parties without the client’s explicit consent, except in the following circumstances:

·      As required by law or regulation.

·      For essential service-related purposes, such as liaising with solicitors, brokers, or other third parties directly involved in the transaction.

SM HOUSE TRADING LTD. employs appropriate safeguards to protect client information from unauthorised access, loss, or disclosure.

17.2 Intellectual Property​

All materials, methodologies, processes, and documentation provided by SM HOUSE TRADING LTD. during the service delivery process are the exclusive intellectual property of SM HOUSE TRADING LTD..

Clients are granted a limited, non-transferable licence to use these materials strictly for personal use in connection with the agreed services.

Clients are prohibited from:

Copying, reproducing, distributing, or sharing these materials.

Using the materials for commercial purposes, resale, or any purpose unrelated to the agreed services.

Modifying or reverse-engineering the materials or processes without prior written consent from SM HOUSE TRADING LTD..

 17.3 Breaches and Remedies

Any unauthorised use, distribution, or reproduction of SM HOUSE TRADING LTD.’s intellectual property will be considered a breach of these Terms and Conditions.

In the event of such a breach, SM HOUSE TRADING LTD. reserves the right to:

Terminate services immediately.

Seek legal remedies, including compensation for damages resulting from the unauthorised use.

 18. Complaints Procedure

18.1 Commitment to Professional Standards
SM HOUSE TRADING LTD. is committed to providing a professional service to all our clients and customers. If something goes wrong, we want to know about it so we can address the issue and improve our standards.

18.2 Submitting a Complaint

All complaints must be made in writing and should include as much detail as possible.

Written complaints may be submitted by email or post, using the contact details provided in your service agreement.

18.3 Initial Acknowledgement

Within 3 working days of receiving a complaint, we will issue a written acknowledgement.

A copy of this complaints procedure will be enclosed for your reference.

18.4 Investigation

Complaints are normally reviewed by the office manager, who will investigate the matter by examining the relevant file and consulting with the staff involved.

A formal written outcome of our investigation will be sent to you within 15 working days of the acknowledgement letter.

18.5 Review by Senior Staff

If you remain dissatisfied, you may request a further review.

A senior member of staff, independent of the original investigation, will review your complaint.

A final written response will be provided within 15 working days of your request for review.

18.6 Escalation to The Property Ombudsman

If you are still not satisfied after the conclusion of our internal procedure, or if more than 8 weeks have passed since your initial complaint without resolution, you may escalate your complaint to:

The Property Ombudsman
Milford House, 43–55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]
Website: www.tpos.co.uk

18.7 Timeframe for Ombudsman Escalation

Complaints must be referred to The Property Ombudsman within 12 months of receiving our final response.

Supporting evidence and documentation must be submitted with your referral.

18.8 Requirement for In-House Procedure

The Property Ombudsman requires that all complaints are first submitted through our in-house complaints process before they will consider an independent review.

19. Amendments to Terms

19.1 Right to Amend
We reserve the right to update these Terms at any time to reflect changes in law, regulation, or business practice.

19.2 Notification
Clients will be notified of significant changes via email or website notice.

19.3 Acceptance
Continued use of services following amendment constitutes acceptance of revised Terms.

20. Data Protection & Privacy

20.1 Compliance
We comply with the UK GDPR and Data Protection Act 2018. We are committed to the safe storage of your personal data in line with the regulations. To read out full privacy policy please click the link below.

21. Acceptance
By engaging in any of our services including use of contact forms on our website or through 3^rd parties such as Facebook, you are agreeing to all terms laid out in this agreement and the specific terms of the services provided to you by the company.

If you have any questions or queries, please direct them to [email protected] or +447453364535